Washington County
Veteran Services Survey
Based on your personal knowledge and experience, please indicate your opinion of the Veterans Services Department of Washington County.
Name:
Client Volunteer Family Member Other
List Other here
Please answer the following questions regarding Performance:
1. Veterans Services does what they can to assist
all Veterans and eligible dependents?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
2. Veterans Services responds in a timely manner
to all requests for information or services ?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
3. Veterans Services is helpful in addressing my
general Veteran benefit related questions?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
4. Veterans Services is effective in explaining the
process of VA Claims for compensation?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
5. Veterans Services is effective in assisting with
Federal VA Educational benefits?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
6. Veterans Services is effective in assisting with
Wisconsin GI Bill Educational benefits?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
7. Veterans Services is helpful in addressing Veteran
death benefit related questions?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
8. Veterans Services is helpful in addressing my VA
Healthcare related questions?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
9. Veterans Services can be counted on to guide me to
services within and outside of the scope of their work?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
10. I am satisfied with the performance of the Veterans
Service Office of Washington County?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
11. Veteran Services is helpful in applications and
submittal of documents to the Federal and
State Departments of Veterans Affairs?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
Please answer the following questions regarding Professional Knowledge:
12. Veterans Services has a basic understanding of my
service and needs as a Veteran or eligible dependent?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
13. Veterans Services is knowledgeable about benefit
issues?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
14. Veterans Services is knowledgeable in the
interaction between agencies and services and how to
work with them?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
15. Veterans Services is effective in problem-solving
and troubleshooting issues?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
16. Veterans Services demonstrates knowledge of
Veteran related laws, principles, and programs?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
Please answer the following questions regarding Service Orientation:
17. Veterans Services provides complete answers and
information?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
18. Veterans Services provides accurate
information?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
19. Veterans Services advises on and maintains
all hard application deadlines?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
20. Veterans Services utilizes all available
input and data when assisting in solving problems?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
21. Veterans Services is committed to providing
the best service possible?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
22. I am satisfied with the overall level of service
provided by Veterans Services?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
Please answer the following questions regarding Communication:
23. Veterans Services receives feedback and
suggestions with an open mind and a positive
attitude?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
24. Veterans Services effectively communicates
changes in policy or timing?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
25. Veterans Services clearly explains why a VA
outcome or denial occurred?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
26. Written communications from Veterans Services
(e.g., newsletters, memos, bulletins) are clear and
informative?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
27. I know who to call in Veterans Services when I
have a specific question or problem?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
Please answer the following questions regarding Veteran/Client Relations:
28. Veterans Services is friendly and helpful? Strongly Disagree Disagree No Opinion Agree Strongly Agree
29. Veterans Services handles issues before they
become problems when possible?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
30. Veterans Services is fair in their scheduling
and assistance?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
31. Veterans Services is readily available when I need
to talk to them or have questions?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
32. Veterans Services exhibits a high degree of
professionalism?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
33. Veterans Services is helpful in assisting with
interactions between Veterans and agencies?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
34. Veterans Services is empathetic and listens to my
concerns and needs?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
35. Veterans Services is a place where I can freely
discuss issues and know that they will be kept
confidential?		 Strongly Disagree Disagree No Opinion Agree Strongly Agree
Additional Information or Remarks (up to 1000 characters):