Washington County Veteran Services Survey

NOTICE: The Washington County applications portal will be unavailable Friday, September 11th, between 7am and 8am for scheduled maintenance.

Washington County Veteran Services Survey

Based on your personal knowledge and experience, please indicate your opinion of the Veterans Services Department of Washington County.
Name:
	Select who is filling out this survey: Client Volunteer Family Member Other
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Please answer the following questions regarding Performance:

1. Veterans Services does what they can to assist all Veterans and eligible dependents?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
2. Veterans Services responds in a timely manner to all requests for information or services ?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
3. Veterans Services is helpful in addressing my general Veteran benefit related questions?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
4. Veterans Services is effective in explaining the process of VA Claims for compensation?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
5. Veterans Services is effective in assisting with Federal VA Educational benefits?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
6. Veterans Services is effective in assisting with Wisconsin GI Bill Educational benefits?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
7. Veterans Services is helpful in addressing Veteran death benefit related questions?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
8. Veterans Services is helpful in addressing my VA Healthcare related questions?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
9. Veterans Services can be counted on to guide me to services within and outside of the scope of their work?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
10. I am satisfied with the performance of the Veterans Service Office of Washington County?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
11. Veteran Services is helpful in applications and submittal of documents to the Federal and State Departments of Veterans Affairs?	Strongly Disagree Disagree No Opinion Agree Strongly Agree

Please answer the following questions regarding Professional Knowledge:

12. Veterans Services has a basic understanding of my service and needs as a Veteran or eligible dependent?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
13. Veterans Services is knowledgeable about benefit issues?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
14. Veterans Services is knowledgeable in the interaction between agencies and services and how to work with them?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
15. Veterans Services is effective in problem-solving and troubleshooting issues?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
16. Veterans Services demonstrates knowledge of Veteran related laws, principles, and programs?	Strongly Disagree Disagree No Opinion Agree Strongly Agree

Please answer the following questions regarding Service Orientation:

17. Veterans Services provides complete answers and information?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
18. Veterans Services provides accurate information?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
19. Veterans Services advises on and maintains all hard application deadlines?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
20. Veterans Services utilizes all available input and data when assisting in solving problems?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
21. Veterans Services is committed to providing the best service possible?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
22. I am satisfied with the overall level of service provided by Veterans Services?	Strongly Disagree Disagree No Opinion Agree Strongly Agree

Please answer the following questions regarding Communication:

23. Veterans Services receives feedback and suggestions with an open mind and a positive attitude?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
24. Veterans Services effectively communicates changes in policy or timing?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
25. Veterans Services clearly explains why a VA outcome or denial occurred?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
26. Written communications from Veterans Services (e.g., newsletters, memos, bulletins) are clear and informative?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
27. I know who to call in Veterans Services when I have a specific question or problem?	Strongly Disagree Disagree No Opinion Agree Strongly Agree

Please answer the following questions regarding Veteran/Client Relations:

28. Veterans Services is friendly and helpful?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
29. Veterans Services handles issues before they become problems when possible?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
30. Veterans Services is fair in their scheduling and assistance?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
31. Veterans Services is readily available when I need to talk to them or have questions?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
32. Veterans Services exhibits a high degree of professionalism?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
33. Veterans Services is helpful in assisting with interactions between Veterans and agencies?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
34. Veterans Services is empathetic and listens to my concerns and needs?	Strongly Disagree Disagree No Opinion Agree Strongly Agree
35. Veterans Services is a place where I can freely discuss issues and know that they will be kept confidential?	Strongly Disagree Disagree No Opinion Agree Strongly Agree

Additional Information or Remarks (up to 1000 characters):